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These terms set out the agreement between you and 7u88 whenever you access the lobby, place a transaction through Nagad, Upay or Bank Transfer, or use any feature within your account. Access and eligibility depend on your local law and the eligible regions we support — read these terms before you use the platform.
By opening an account and using the 7u88 lobby — including game rooms from studios such as Microgaming, JDB, CQ9, PlayStar, Bigtime Gaming and Joker — you confirm that you have read and accepted these terms in full. They form the complete agreement between you and us for all activity carried out under your account credentials. These terms apply every time you log in, browse the catalog, initiate a wallet transaction or contact support. We may update them when our services change or when applicable requirements in the regions we serve are revised. When that happens, a notice will appear in your account area. Continuing to use the platform after a notice is posted means you accept the revised terms. Our payment rails — Nagad, Upay and Bank Transfer — each operate under their own provider conditions alongside these terms. Where a conflict arises, the stricter obligation applies to protect both parties. Your transaction records, as shown in the account wallet screen, are the authoritative source for any amount, date or status query. We do not recognise claims based on screenshots taken outside the authenticated account environment. If any part of these terms is found unenforceable in your jurisdiction, the remaining provisions continue in full effect.
Not every action on the platform falls under the same part of these terms. The table below sets out the four main areas so you know exactly which rules apply to each part of your experience.
These terms govern how you create, verify and maintain your account credentials. You are responsible for keeping your login details secure. Access is subject to eligibility in your region under local law; 7u88 may restrict or suspend access where local regulations require it.
All deposits and withdrawals processed through Nagad, Upay or Bank Transfer fall within these terms. The confirmed amount and timestamp shown in your account wallet history are the binding record. Disputed transaction details must be raised through the support routes published on this site.
Game titles available from studios including Microgaming, JDB, CQ9, PlayStar, Bigtime Gaming and Joker are provided for entertainment in eligible regions. RTP figures are displayed only where the studio or game itself exposes that information within the lobby interface.
Payment providers, mobile wallet operators and any external links you follow from our pages operate under their own terms. We are not liable for the conduct, availability or accuracy of those third-party services. Your agreement with them is separate from your agreement with us.
These terms give you clear, practical options when something in your account needs attention. Your transaction history — accessible from the wallet section after login — shows every confirmed deposit and withdrawal processed through Nagad, Upay or Bank Transfer, including the date, method and status. That record is your first reference point for any query. If your account details, such as your registered contact information, are no longer accurate, you can request a correction through the account settings page or by contacting support directly. We will process reasonable correction requests and confirm the update by the same channel you used to raise it. Where you believe a transaction record is incorrect, raise it with support and reference the specific entry in your wallet history. Do not rely on third-party screenshots; only the authenticated account view carries official weight under these terms. For questions about how your data is stored or how long records are retained, the trust section below and our published privacy policy set out the relevant details. You are entitled to ask us to clarify any clause in these terms by submitting a written question through the support route shown on this page.
Log into your account and open the wallet history screen to see every transaction processed under your credentials — method, amount and status are all shown there.
Submit a correction request through account settings or via our support channel. We confirm updates through the same route you used, so keep that channel accessible.
Reference the exact wallet entry — date, method and displayed status — when you contact support. Queries tied to a specific record are resolved faster than general account enquiries.
If any clause here is unclear, send a written question through our published support route. We will provide a plain-language explanation of the clause you have flagged.
If you need to raise a question about these terms, dispute a transaction shown in your wallet, or request a correction to your account details, use the routes published on the site. We do not accept claims made outside these channels, as we cannot verify identity or account ownership through unofficial contact.
Open the chat widget from any page within your authenticated account session. Describe your query, reference your wallet entry if relevant, and our team will respond through the same chat window.
Send a written query to the support email address listed on the Contact page. Include your registered account identifier and the specific clause or transaction you are asking about so we can locate your record without delay.
The Help Centre, accessible from your account dashboard, covers the most frequent terms-related questions — wallet scope, transaction disputes and account correction steps — so you can check there before contacting the team directly.
Your account security and transaction records are managed according to the obligations set out in these terms and our privacy policy. We keep records of your wallet activity for as long as required by applicable rules in the regions we serve.
Every Nagad, Upay and Bank Transfer transaction processed under your account is logged and retained for the period required under applicable regional obligations. You can view your own records at any time from the authenticated wallet history screen.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, notify us immediately through the live chat or email support route so we can act on your account without delay.
We use session cookies to maintain your authenticated state while you browse the lobby or complete a wallet transaction. Cookie preferences can be adjusted through the settings shown in your browser; disabling them may affect account functionality.
To request amendment or deletion of personal data held under your account, contact us in writing through the published email support route. We will confirm receipt and outline the steps applicable under the rules of your eligible region.
The questions below cover what account holders most often ask about these terms, their rights and how disputes are handled.
These terms apply to any account holder who uses the platform. Access and eligibility depend on your local law and whether your region is supported. Where local regulations restrict use, those restrictions take precedence. Check your local legal position before opening or continuing to use an account.
The authoritative record is the entry shown in your authenticated account wallet history — the date, method and status displayed there after login. We do not accept screenshots taken outside the account environment as evidence. Raise any dispute through live chat or email support and reference that specific wallet entry.
We may update these terms when our services change or regional requirements are revised. A notice will appear in your account area before or at the time of any update. Continuing to use the platform after a notice is posted signals your acceptance of the revised version.
Open account settings after login and follow the correction fields shown there, or contact support through live chat or email with your account identifier and the detail you need changed. We confirm all updates through the same channel you used to make the request.
Game content from studios available in our lobby — including Microgaming, JDB, CQ9, PlayStar, Bigtime Gaming and Joker — is provided under these terms for eligible regions. The studios supply game content only; they are not parties to the agreement between you and 7u88.
If a court or authority finds any single provision unenforceable in your jurisdiction, that provision is severed and the remaining terms continue in full force. Your rights under applicable local law are not affected by this severance clause.